\u0130stanbul’da 14 Ekim’de ya\u015fanan sel felaketinin ard\u0131ndan t\u00fcketicilerin kar\u015f\u0131la\u015ft\u0131\u011f\u0131 yeni sorunlar \u015eikayetvar’a yans\u0131d\u0131. Platforma ula\u015fan ba\u015fvurularda ev ve ara\u00e7larda meydana gelen maddi zararlar\u0131n yan\u0131 s\u0131ra servis ve onar\u0131m s\u00fcre\u00e7lerinde ya\u015fanan aksakl\u0131klar, uzun s\u00fcren elektrik kesintileri, bilet iadeleri ve e-ticaret i\u015flemlerine ili\u015fkin ma\u011fduriyetler dikkat \u00e7ekti.<\/p>\n
\u0130stanbul’da etkili olan \u015fiddetli ya\u011f\u0131\u015flar\u0131n ard\u0131ndan selin yol a\u00e7t\u0131\u011f\u0131 hasarlar\u0131n giderilmesine y\u00f6nelik \u00e7al\u0131\u015fmalar s\u00fcrerken, t\u00fcketicilerin ya\u015fad\u0131\u011f\u0131 sorunlar farkl\u0131 alanlara yay\u0131ld\u0131. Evleri su basan, ara\u00e7lar\u0131 zarar g\u00f6ren ve elektrik kesintileriyle kar\u015f\u0131la\u015fan t\u00fcketiciler, bu kez hasarlar\u0131n\u0131n kar\u015f\u0131lanmas\u0131, hizmetlere yeniden eri\u015fim ve kullanamad\u0131klar\u0131 hizmetlerin \u00fccretlerinin iadesi i\u00e7in \u00e7\u00f6z\u00fcm aramaya ba\u015flad\u0131. T\u00fcketici \u015fikayet platformu \u015eikayetvar’a yans\u0131yan ba\u015fvurular, selin etkilerinin yaln\u0131zca fiziksel hasarla s\u0131n\u0131rl\u0131 kalmad\u0131\u011f\u0131n\u0131, afet sonras\u0131nda ba\u015flayan \u00e7\u00f6z\u00fcm s\u00fcre\u00e7lerinde de yeni ma\u011fduriyetlerin ortaya \u00e7\u0131kt\u0131\u011f\u0131n\u0131 g\u00f6sterdi.<\/p>\n
\u015eikayetvar’a ula\u015fan ba\u015fvurularda hasar tespitinin yap\u0131lmas\u0131, ara\u00e7lar\u0131n onar\u0131m s\u00fcrecine al\u0131nmas\u0131, kesintiye u\u011frayan hizmetlerin yeniden sa\u011flanmas\u0131 ve afet nedeniyle yerine getirilemeyen i\u015flemlerde t\u00fcketici taleplerinin kar\u015f\u0131lanmas\u0131 \u00f6ne \u00e7\u0131kt\u0131. Ba\u015fvurular, afetin ard\u0131ndan ya\u015fanan ma\u011fduriyetlerde yaln\u0131zca maddi kay\u0131plar\u0131n de\u011fil, hizmet sa\u011flay\u0131c\u0131larla y\u00fcr\u00fct\u00fclen s\u00fcre\u00e7lerdeki belirsizliklerin ve ileti\u015fim sorunlar\u0131n\u0131n da etkili oldu\u011funu ortaya koydu.<\/p>\n
Evlerini su bast\u0131, beyaz e\u015fyalar\u0131 ve parkeleri zarar g\u00f6rd\u00fc<\/p>\n
\u015eikayetvar’a yans\u0131yan ba\u015fvurularda konutlarda meydana gelen su bask\u0131nlar\u0131 ve altyap\u0131 sorunlar\u0131 da g\u00fcndeme geldi. T\u00fcketiciler, yo\u011fun ya\u011f\u0131\u015f\u0131n ard\u0131ndan giderlerden evlere dolan sular\u0131n beyaz e\u015fyalara ve zemin kaplamalar\u0131na zarar verdi\u011fini belirterek hasar tespiti yap\u0131lmas\u0131n\u0131 ve maddi kay\u0131plar\u0131n\u0131n kar\u015f\u0131lanmas\u0131n\u0131 talep etti.<\/p>\n
B\u00fcy\u00fck\u00e7ekmece’den ba\u015fvuran bir t\u00fcketici, 14 Ekim sabah\u0131 ya\u015fanan ya\u011f\u0131\u015f s\u0131ras\u0131nda r\u00f6garlar\u0131n suyu ta\u015f\u0131yamad\u0131\u011f\u0131n\u0131, sular\u0131n klozet, k\u00fcvet ve giderlerden geri teperek evine doldu\u011funu belirtti. \u00c7ama\u015f\u0131r makinesi, buzdolab\u0131 ve parkelerinin zarar g\u00f6rd\u00fc\u011f\u00fcn\u00fc anlatan t\u00fcketici, yard\u0131m hatt\u0131na da ula\u015famad\u0131\u011f\u0131n\u0131 ifade ederek hasar tespiti ve zarar\u0131n\u0131n kar\u015f\u0131lanmas\u0131n\u0131 istedi. \u0130lgili kurum ise ba\u015fvurunun i\u015fleme al\u0131nabilmesi i\u00e7in ek bilgi gerekti\u011fini ve t\u00fcketiciye telefonla ula\u015f\u0131lamad\u0131\u011f\u0131n\u0131 bildirdi.<\/p>\n
Selde zarar g\u00f6ren ara\u00e7lara bir de servis sorunu eklendi<\/p>\n
Su bask\u0131nlar\u0131nda zarar g\u00f6ren ara\u00e7lar\u0131n servis ve onar\u0131m s\u00fcre\u00e7leri de \u015fikayetlere konu oldu. Ba\u015fvurularda ara\u00e7lar\u0131n servise kabul edilmemesi, farkl\u0131 servislere y\u00f6nlendirilmesi ve hasar tespiti s\u00fcrecine ili\u015fkin yeterli bilgilendirme yap\u0131lmamas\u0131 gibi sorunlar dile getirildi.<\/p>\n
Ka\u011f\u0131thane’de otopark\u0131 su basan bir t\u00fcketici, arac\u0131n\u0131 kendi imkanlar\u0131yla bulundu\u011fu yerden \u00e7\u0131kard\u0131ktan sonra sigorta arac\u0131l\u0131\u011f\u0131yla servise g\u00f6nderdi\u011fini ancak iki farkl\u0131 servisin yer bulunmad\u0131\u011f\u0131 gerek\u00e7esiyle arac\u0131 kabul etmedi\u011fini \u00f6ne s\u00fcrd\u00fc. Arac\u0131n\u0131n \u00fc\u00e7\u00fcnc\u00fc bir servise y\u00f6nlendirildi\u011fini belirten t\u00fcketici, hasar tespiti ve onar\u0131m s\u00fcreci hakk\u0131nda yeterli bilgi alamad\u0131\u011f\u0131n\u0131 ifade etti.<\/p>\n
Elektrik kesintileri maddi kayba d\u00f6n\u00fc\u015ft\u00fc<\/p>\n
Selin ard\u0131ndan ya\u015fanan elektrik kesintileri de \u015eikayetvar’a ta\u015f\u0131nd\u0131. Kesintilerin uzamas\u0131, tahmini onar\u0131m saatlerinin de\u011fi\u015fmesi ve hizmetin ne zaman yeniden ba\u015flayaca\u011f\u0131na ili\u015fkin belirsizlikler t\u00fcketicilerin \u015fikayetlerinde \u00f6ne \u00e7\u0131kt\u0131. Baz\u0131 ba\u015fvurularda ise uzun s\u00fcreli kesintilerin g\u0131da \u00fcr\u00fcnlerinin bozulmas\u0131na yol a\u00e7t\u0131\u011f\u0131 belirtildi.<\/p>\n
Sar\u0131yer Ayaza\u011fa’dan ba\u015fvuran bir t\u00fcketici, 14 Ekim’deki selin ard\u0131ndan yakla\u015f\u0131k \u00fc\u00e7 g\u00fcn elektrik hizmeti alamad\u0131\u011f\u0131n\u0131 ileri s\u00fcrd\u00fc. Elektri\u011fin k\u0131sa s\u00fcrede verilece\u011fi y\u00f6n\u00fcnde defalarca bilgilendirildi\u011fini ancak kesintinin devam etti\u011fini belirten t\u00fcketici, buzdolab\u0131 ve derin dondurucusundaki g\u0131dalar\u0131n bozulmas\u0131 nedeniyle maddi kayba u\u011frad\u0131\u011f\u0131n\u0131 bildirdi.<\/p>\n
Afet nedeniyle kullan\u0131lamayan biletlere iade tart\u0131\u015fmas\u0131<\/p>\n
\u015eiddetli ya\u011f\u0131\u015flar\u0131n ula\u015f\u0131mda yaratt\u0131\u011f\u0131 aksamalar, \u00f6nceden sat\u0131n al\u0131nan etkinlik biletlerini de \u015fikayet konusu haline getirdi. Afet nedeniyle etkinliklere kat\u0131lamad\u0131klar\u0131n\u0131 belirten t\u00fcketiciler, \u00fccret iadesi veya bilet de\u011fi\u015fikli\u011fi talep ederken baz\u0131 ba\u015fvurularda bu taleplerin kabul edilmedi\u011fi \u00f6ne s\u00fcr\u00fcld\u00fc.<\/p>\n
\u0130stanbul’da 14 Ekim’de d\u00fczenlenen bir tiyatro oyununa kat\u0131lmak \u00fczere 5 bin 500 TL’lik bilet sat\u0131n alan t\u00fcketici, \u015fiddetli ya\u011f\u0131\u015f nedeniyle yolda kald\u0131\u011f\u0131n\u0131 ve etkinli\u011fe ula\u015famad\u0131\u011f\u0131n\u0131 ifade etti. Olumsuz hava ko\u015fullar\u0131n\u0131n kendi kontrol\u00fc d\u0131\u015f\u0131nda geli\u015fti\u011fini belirterek \u00fccret iadesi isteyen t\u00fcketici, talebinin reddedildi\u011fini \u00f6ne s\u00fcrd\u00fc.<\/p>\n
Sel nedeniyle sipari\u015fini g\u00f6nderemedi, ma\u011faza k\u0131s\u0131tlamas\u0131yla kar\u015f\u0131la\u015ft\u0131\u011f\u0131n\u0131 \u00f6ne s\u00fcrd\u00fc<\/p>\n
Selin etkileri, e-ticaret platformlar\u0131 \u00fczerinden sat\u0131\u015f yapan i\u015fletmelerin faaliyetlerine de yans\u0131d\u0131. Afet nedeniyle i\u015f yerine ula\u015famayan ve sipari\u015flerini zaman\u0131nda g\u00f6nderemeyen sat\u0131c\u0131lar\u0131n ya\u015fad\u0131\u011f\u0131 sorunlar, ola\u011fan\u00fcst\u00fc ko\u015fullarda teslimat y\u00fck\u00fcml\u00fcl\u00fcklerinin nas\u0131l de\u011ferlendirildi\u011fi sorusunu g\u00fcndeme getirdi. Sar\u0131yer’de ya\u015fayan bir e-ticaret sat\u0131c\u0131s\u0131, sel nedeniyle evini su bast\u0131\u011f\u0131n\u0131, arac\u0131n\u0131n kullan\u0131lamaz duruma geldi\u011fini ve i\u015f yerine ula\u015famad\u0131\u011f\u0131n\u0131 bildirdi. Bu nedenle sipari\u015f teslim s\u00fcresinin uzat\u0131lmas\u0131n\u0131 talep etti\u011fini ancak \u00e7\u00f6z\u00fcm alamad\u0131\u011f\u0131n\u0131 belirten sat\u0131c\u0131, sipari\u015fini zaman\u0131nda g\u00f6nderemedi\u011fi gerek\u00e7esiyle ma\u011fazas\u0131n\u0131n riskli olarak s\u0131n\u0131fland\u0131r\u0131ld\u0131\u011f\u0131n\u0131 ve g\u00f6r\u00fcn\u00fcrl\u00fc\u011f\u00fcn\u00fcn azalt\u0131ld\u0131\u011f\u0131n\u0131 ileri s\u00fcrd\u00fc.<\/p>\n
\u015eikayetvar’a yans\u0131yan ba\u015fvurular, selin yol a\u00e7t\u0131\u011f\u0131 ma\u011fduriyetlerin sular\u0131n \u00e7ekilmesiyle sona ermedi\u011fini ortaya koydu. Konut ve ara\u00e7larda olu\u015fan hasarlar\u0131n giderilmesinden kesintiye u\u011frayan hizmetlere, \u00fccret iadelerinden e-ticaret i\u015flemlerine kadar farkl\u0131 alanlarda \u00e7\u00f6z\u00fcm arayan t\u00fcketicilerin \u015fikayetleri, afet sonras\u0131nda hizmet sa\u011flay\u0131c\u0131lar\u0131n m\u00fcdahale, bilgilendirme ve \u00e7\u00f6z\u00fcm s\u00fcre\u00e7lerinin de \u00f6nem kazand\u0131\u011f\u0131n\u0131 g\u00f6sterdi.<\/p>\n
\u00a0<\/p>\n
\u00a0<\/p>\n
Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0130stanbul’da 14 Ekim’de ya\u015fanan sel felaketinin ard\u0131ndan t\u00fcketicilerin kar\u015f\u0131la\u015ft\u0131\u011f\u0131 yeni sorunlar \u015eikayetvar’a yans\u0131d\u0131. Platforma ula\u015fan ba\u015fvurularda ev ve ara\u00e7larda meydana gelen maddi zararlar\u0131n yan\u0131 s\u0131ra servis ve onar\u0131m s\u00fcre\u00e7lerinde ya\u015fanan aksakl\u0131klar, uzun s\u00fcren elektrik kesintileri,\u2026<\/p>\n","protected":false},"author":1,"featured_media":12254,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-12253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gundem"],"_links":{"self":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/12253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=12253"}],"version-history":[{"count":0,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/12253\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/media\/12254"}],"wp:attachment":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=12253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=12253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=12253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}