Manisa B\u00fcy\u00fck\u015fehir Belediyesi, \u015fehir i\u00e7i toplu ta\u015f\u0131ma standartlar\u0131n\u0131 en \u00fcst seviyeye ta\u015f\u0131mak ve vatanda\u015f memnuniyetini maksimize etmek i\u00e7in kapsaml\u0131 bir e\u011fitim program\u0131 ba\u015flatt\u0131. Kooperatifler ve MANULA\u015e b\u00fcnyesindeki yakla\u015f\u0131k bin \u015fof\u00f6r, \u00fc\u00e7 g\u00fcn s\u00fcrecek yo\u011fun bir programla hizmet kalitesini art\u0131rma odakl\u0131 e\u011fitim al\u0131yor.<\/p>\n
Manisa\u2019da toplu ta\u015f\u0131ma hizmetlerinde kaliteyi art\u0131rma hedefiyle yola \u00e7\u0131kan Manisa B\u00fcy\u00fck\u015fehir Belediyesi, vatanda\u015f\u0131n ilk temas noktas\u0131 olan toplu ula\u015f\u0131m ara\u00e7 s\u00fcr\u00fcc\u00fclerine y\u00f6nelik e\u011fitim program\u0131 ba\u015flatt\u0131. BESOT Konferans Salonu\u2019nda ba\u015flayan \u201cS\u00fcr\u00fcc\u00fc ve S\u00fcr\u00fcc\u00fc Davran\u0131\u015flar\u0131 E\u011fitimi\u201d program\u0131, Manisa merkez ve il\u00e7elerindeki yakla\u015f\u0131k bin \u015fof\u00f6r\u00fc kaps\u0131yor.<\/p>\n
E\u011fitimlerde; hizmet standartlar\u0131, etkili ileti\u015fim becerileri, trafik kurallar\u0131na hassasiyet ve nezaket odakl\u0131 s\u00fcr\u00fcc\u00fc davran\u0131\u015flar\u0131 gibi kritik konular masaya yat\u0131r\u0131l\u0131yor.<\/p>\n
\u00dc\u00e7 g\u00fcn s\u00fcrecek e\u011fitimlerde, Manisa B\u00fcy\u00fck\u015fehir Belediyesi Ula\u015f\u0131m Dairesi Ba\u015fkanl\u0131\u011f\u0131 sorumlulu\u011fundaki toplu ta\u015f\u0131ma hizmetlerini y\u00fcr\u00fcten il merkezi ve il\u00e7elerdeki yakla\u015f\u0131k bin \u015fof\u00f6r, trafik kurallar\u0131, vatanda\u015f memnuniyeti, ileti\u015fim becerileri ve hizmet kalitesinin art\u0131r\u0131lmas\u0131na y\u00f6nelik konularda bilgilendirilecek. E\u011fitimin ilk g\u00fcn\u00fcne, Manisa B\u00fcy\u00fck\u015fehir Belediyesi Ula\u015f\u0131m Daire Ba\u015fkan\u0131 H\u00fcseyin \u00dcst\u00fcn, MANULA\u015e Genel Kurul Ba\u015fkan\u0131 Engin Ermi\u015f, kooperatif ba\u015fkanlar\u0131 ve \u00e7ok say\u0131da s\u00fcr\u00fcc\u00fc kat\u0131ld\u0131.<\/p>\n
\u201c\u015eikayetlerde G\u00f6zle G\u00f6r\u00fcl\u00fcr Azalma Ya\u015fad\u0131k\u201d<\/p>\n
Program\u0131n a\u00e7\u0131l\u0131\u015f\u0131nda konu\u015fan Manisa B\u00fcy\u00fck\u015fehir Belediyesi Ula\u015f\u0131m Daire Ba\u015fkan\u0131 H\u00fcseyin \u00dcst\u00fcn, at\u0131lan ad\u0131mlar\u0131n somut sonu\u00e7lar\u0131n\u0131 payla\u015ft\u0131. \u00dcst\u00fcn, \u201cMerhum Ferdi Ba\u015fkan\u0131m\u0131z d\u00f6neminde ba\u015flatt\u0131\u011f\u0131m\u0131z ve bir s\u00fcre ara verdi\u011fimiz bu program\u0131 yeniden hayata ge\u00e7irmenin mutlulu\u011funu ya\u015f\u0131yoruz. Kas\u0131m ay\u0131 itibar\u0131yla devreye ald\u0131\u011f\u0131m\u0131z ULAKBEL sistemi sayesinde hem sosyal medyadan hem de belediyemize gelen \u015fikayetleri anl\u0131k takip edebiliyor ve h\u0131zla \u00e7\u00f6z\u00fcm \u00fcretebiliyoruz. Bu disiplinli yakla\u015f\u0131m sonucunda, toplu ta\u015f\u0131ma \u015fikayetlerinde g\u00f6zle g\u00f6r\u00fcl\u00fcr ciddi bir d\u00fc\u015f\u00fc\u015f kaydettik\u201d dedi.<\/p>\n
Memnuniyet Oran\u0131nda Art\u0131\u015f<\/p>\n
G\u00fcnl\u00fck 160 binin \u00fczerinde yolcu ta\u015f\u0131d\u0131klar\u0131n\u0131 vurgulayan Daire Ba\u015fkan\u0131 \u00dcst\u00fcn, vatanda\u015f memnuniyetindeki art\u0131\u015fa dikkat \u00e7ekti: \u201cYapt\u0131\u011f\u0131m\u0131z saha anketleri, \u00e7abalar\u0131m\u0131z\u0131n vatanda\u015f nezdinde kar\u015f\u0131l\u0131k buldu\u011funu g\u00f6steriyor. Memnuniyet oran\u0131m\u0131z y\u00fczde 40\u2019lardan y\u00fczde 46 seviyelerine y\u00fckseldi. Elbette \u015fikayetleri tamamen ortadan kald\u0131rmak m\u00fcmk\u00fcn de\u011fil ancak kal\u0131c\u0131 ve disiplinli \u00e7\u00f6z\u00fcmler \u00fcreterek \u00e7\u0131tay\u0131 s\u00fcrekli yukar\u0131 ta\u015f\u0131yoruz.\u201d<\/p>\n
Engelli Eri\u015fimine \u00d6ncelik<\/p>\n
Ula\u015f\u0131m Daire Ba\u015fkan\u0131 H\u00fcseyin \u00dcst\u00fcn, hizmet kalitesinin sadece davran\u0131\u015flarla s\u0131n\u0131rl\u0131 olmad\u0131\u011f\u0131n\u0131, fiziki altyap\u0131n\u0131n da iyile\u015ftirilece\u011fini s\u00f6zlerine ekledi. Emniyet M\u00fcd\u00fcrl\u00fc\u011f\u00fc ile durak d\u00fczeni ve park alanlar\u0131 konusunda g\u00f6r\u00fc\u015fmelerin s\u00fcrd\u00fc\u011f\u00fcn\u00fc belirten \u00dcst\u00fcn, otob\u00fcslerin engelli rampalar\u0131n\u0131 rahat\u00e7a kullanabilmeleri i\u00e7in gerekli d\u00fczenlemelerin \u00f6ncelikli olarak yap\u0131laca\u011f\u0131n\u0131 kaydetti.<\/p>\n
Ba\u015fkan Dutlulu, \u201cDaha Sayg\u0131l\u0131 ve Konforlu Ula\u015f\u0131m i\u00e7in \u00c7al\u0131\u015f\u0131yoruz\u201d<\/p>\n
Manisa B\u00fcy\u00fck\u015fehir Belediye Ba\u015fkan\u0131, ba\u015flat\u0131lan e\u011fitim program\u0131yla ilgili \u00f6nemli bir a\u00e7\u0131klama yaparak, verilen hizmetin kalitesini art\u0131rma konusundaki kararl\u0131l\u0131klar\u0131n\u0131 dile getirdi: \u201cManisa\u2019da \u00f6zel halk otob\u00fcsleri de dahil olmak \u00fczere toplu ula\u015f\u0131m hizmetlerinde g\u00f6rev yapan s\u00fcr\u00fcc\u00fclerimize y\u00f6nelik, 3 g\u00fcn s\u00fcrecek \u2018S\u00fcr\u00fcc\u00fc Davran\u0131\u015flar\u0131 ve \u0130leti\u015fim E\u011fitimi\u2019 program\u0131n\u0131 ba\u015flatt\u0131k. Program kapsam\u0131nda \u015fof\u00f6rler, ayr\u0131cal\u0131kl\u0131 ve dezavantajl\u0131 yolculara davran\u0131\u015f, stres y\u00f6netimi ve \u00f6fke kontrol\u00fc, m\u00fc\u015fteri odakl\u0131 hizmet, trafik g\u00fcvenli\u011fi gibi konularda detayl\u0131 olarak bilgilendiriliyor. Halk\u0131m\u0131z\u0131n daha konforlu ve daha sayg\u0131l\u0131 bir ula\u015f\u0131m hizmeti almas\u0131 i\u00e7in var g\u00fcc\u00fcm\u00fczle \u00e7al\u0131\u015fmaya devam edece\u011fiz.\u201d<\/p>\n
Manisa B\u00fcy\u00fck\u015fehir Belediyesi\u2019nin d\u00fczenledi\u011fi bu e\u011fitimlerle, toplu ta\u015f\u0131ma hizmetlerinde daha g\u00fcvenli, konforlu ve vatanda\u015f odakl\u0131 bir sistem hedefleniyor.<\/p>\n
\u00a0<\/p>\n
Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"
Manisa B\u00fcy\u00fck\u015fehir Belediyesi, \u015fehir i\u00e7i toplu ta\u015f\u0131ma standartlar\u0131n\u0131 en \u00fcst seviyeye ta\u015f\u0131mak ve vatanda\u015f memnuniyetini maksimize etmek i\u00e7in kapsaml\u0131 bir e\u011fitim program\u0131 ba\u015flatt\u0131.<\/p>\n","protected":false},"author":1,"featured_media":5835,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[457,314,321,494,1004],"class_list":["post-5834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-saglik","tag-baskani","tag-belediyesi","tag-buyuksehir","tag-manisa","tag-ulasim"],"_links":{"self":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/5834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=5834"}],"version-history":[{"count":0,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/5834\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/media\/5835"}],"wp:attachment":[{"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=5834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=5834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vansondakikahaberler.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=5834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}